Frequently Asked Questions

Everything You Need to Know About Ordering from Riverside Reserve Meats

At Riverside Reserve Meats, we believe buying quality meat should be simple and straightforward. Below you'll find answers to common questions about our products, ordering process, preparation, packaging, and delivery.

Ordering & Products

What is Riverside Reserve Meats?

Riverside Reserve Meats is an online butcher offering quality beef, pork, chicken, and veal, along with curated meat collections. Built on more than 20 years of experience in the meat industry, our business focuses on quality sourcing, skilled butcher preparation, and convenient ordering.

What products do you offer?

We offer three main collections:

• Farm to Table: Curated beef, pork, and lamb shares designed for stocking your freezer.

• Signature Boxes: Carefully selected combinations of meats for everyday cooking, family meals, and special occasions.

• The Butcher's Counter: Individual cuts, whole primals, bulk packages, and select custom preparation options.

Do I need to purchase a large quantity of meat?

Not at all. Our Signature Boxes offer different selections and package sizes, while our Butcher's Counter provides individual products and bulk options.

For customers looking to try Riverside for the first time, we also offer our Riverside Reserve Sampler Box, featuring a selection of beef, pork, and chicken.

Can I request custom cuts or preparation?

Many of our Butcher's Counter products offer cutting and preparation options, depending on the item.

Available options may include steak thickness, portioning, slicing, or grinding specifications.

Please review the product options when ordering.

Farm Shares

What are Farm Shares?

Our Farm Shares are curated meat assortments designed to make purchasing beef, pork, and lamb in larger quantities convenient.

Each share includes a planned selection of cuts with a specified take-home package weight.

Am I purchasing a portion of an actual animal?

Our Farm Shares are curated assortments representing convenient share sizes, rather than a literal fractional ownership of one specific animal.

Each product description outlines the included cuts and package quantities so you know what you're purchasing.

What is the difference between an eighth, quarter, and half share?

The primary difference is the quantity of meat included.

Larger shares offer more meat for customers who want to stock their freezers for an extended period.

Please refer to each Farm Share product description for its specific contents.

Are Farm Share weights based on hanging weight?

No. Our advertised Farm Share weights refer to the packaged take-home weight, not hanging weight.

For bone-in cuts, the listed weight includes the bone.

Meat Preparation & Packaging

How is my meat packaged?

Our meats are prepared and packaged with attention to quality, storage, and convenience.

Products are vacuum sealed where specified, and package sizes vary depending on the item or collection.

Is the meat cut and prepared by a butcher?

Yes. Butcher preparation is a central part of Riverside Reserve Meats.

Depending on the product, preparation may include trimming, cutting, portioning, grinding, or other requested specifications.

Are product weights exact?

Products sold in fixed-weight packages are prepared according to their stated specifications.

Items such as whole primals, whole chickens, and certain bone-in cuts may have approximate weights due to natural variations.

Any applicable weight details are provided in the individual product descriptions.

Can I freeze my meat?

Yes. Many of our products are suitable for freezer storage.

For best results, keep meat properly refrigerated or frozen, follow safe food-handling practices, and use freezer-appropriate packaging.

Delivery & Shipping

Where do you deliver?

Riverside Reserve Meats serves Long Island and surrounding New York communities, including Nassau County, Suffolk County, Queens, Brooklyn, and select surrounding areas.

Availability depends on your delivery location.

Do you offer shipping?

Regional shipping may be available depending on your location and available fulfillment options.

Please review our Delivery Information page or contact us to confirm service availability.

Is delivery free?

Delivery and shipping fees may apply depending on your location, order size, and fulfillment method.

Please review the applicable charges during checkout or contact us for delivery details.

How long will my order take?

Order preparation and fulfillment times depend on product availability, cutting requirements, and delivery location.

Delivery or shipping arrangements will be coordinated after your order is received.

How is meat kept safe during delivery?

Orders are prepared and packaged using appropriate methods to help maintain product quality during transportation.

We use fulfillment arrangements suited to the products being delivered.

Customer Service

What if I have a problem with my order?

Customer satisfaction is important to us.

If there is an issue with your order, please contact us as soon as possible with your order number and a description of the concern so we can review it.

Can I change or cancel an order?

If you need to make a change, contact us as soon as possible.

Because certain products are cut or prepared to order, changes and cancellations may not be possible once preparation has begun.

How can I contact Riverside Reserve Meats?

We're happy to answer questions about products, custom cutting, and delivery availability.

Email: riversidereservemeats@gmail.com

You can also reach us through the Contact page on our website.

Still Have Questions?

We're here to help you choose the right products for your family.

Quality Meat. Skilled Butchery. From Our Butcher to Your Door.